You have a legal right (within a 30-day period starting on receipt of the good(s))) to change your mind about your purchases online. This right also concerns on sale items.
If you return a product after observing a mistake on our part in the treatment of your order or a default on your article(s), we will assume the expenses necessary to the return of the article(s) (only if article(s) complie(s) to the returned products requirements, as described below). thank you for contacting our customer service by email at the following addess : firstname.lastname@example.org or by telephone at +33 (0)4 95 33 78 38 Mondays through Fridays from 9.30 am to 7.00 pm, so that we tell you how to proceed. We also assume in the event we made a mistake, the return costs outside metropolitan France. Please contact our customer service for further details.
If you return a product for any other reason, you will have to pay for the shipping return costs.
In case of an exchange (same article, same colour, same size) we will ship the new article(s) for free (offer valid for metropolitan France, Belgium and Luxembourg, for the first exchange only). Shipping will be effective withn 48 hours following the reception of your returned goods. In case of non-availibility of the product, our customer service will find a solution for your greatest satisfaction. In some case where the size change triggers a modification of the price, we will proceed together to the regulation of the difference, whether in our favour or in your favour.
If you wish to make additional purchases on our online boutique Erika-lingerie.com, we offer a credit note corresponding to the amount of the article(s) you are likely to return (shipping cost excl.). This credit note is valid for every article purchased on Erika Lingerie and returned in conformity to the returned products requirements, and is not limited in time. This credit note will created within 72 hours following the reception of the returned goods and is not refundable.
In case you wish to be reimbursed partially or totally from your purchases, we will refund the credit card, the paypal account, or the bank account you use to pay for your order, according to the payment method you chose at checkout. If you chose another payment method, reimbursement will be dealt with only by cheque payable to the person who settled the order. This reimbursement will be effective within 14 days following the reception of the article(s) returned in conformity to the returned products requirements. In case you benefited from a discount on your order (via a promotional code or the fidelity club), its amount would be credited to your customer account and the total amount left to be paid would be reimbursed to you.
Returned articles must be shipped (at the latest within 14 days following your cancellation notification) at the following address :
20600 - Furiani
In order for our advisors to validate your return, we kindly ask you to place the return slip (duly completed) inside your package alongside with your product(s).
Article(s) must be returned clean, unworn, in possession of their original labels, inside their original package(s). When you receive them, thank you for trying on your items indoor and in case your goods are under-garments, thank you for trying them on on top of your own personal ones. We will refuse every article returned that does not comply with the returned goods requirements.
Warning : You are responsible for the return of your product. In order to minimize risks of deterioration and theft, please make sure you carefully pack them before you ship them.
N.B. : Stockings, tights, and accessories will not be refunded, returned or exchanged.
If you have a doubt or if you need any further information, feel free to contact our customer service by email at the following addess : email@example.com or by telephone at +33 (0)4 95 33 78 38 Mondays through Fridays from 9.30 am to 7.00 pm.